FAQ
❓ Frequently Asked Questions (Shanvio)
📦 1. How long does delivery take?
We process orders within 24–48 hours.
Delivery usually takes 3–7 business days across India.
💵 2. Do you offer Cash on Delivery (COD)?
Yes ✅
We offer Cash on Delivery on most products.
🔄 3. What is your return policy?
We offer easy returns within 5–7 days of delivery.
If you receive a damaged or wrong item, contact us and we’ll resolve it quickly.
📍 4. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS or email.
🛍️ 5. Are your products good quality?
Yes 👍
At Shanvio, we carefully select products that are:
- Durable
- Useful
- Affordable
❌ 6. Can I cancel my order?
Yes, you can cancel your order before it is shipped.
Contact us as soon as possible for cancellation.
📞 7. How can I contact support?
You can reach us at:
📧 support@shanvio.com
We usually reply within 24 hours.
🚚 8. Do you deliver all over India?
Yes 🇮🇳
We deliver across India, including most cities and towns.
💳 9. What payment methods do you accept?
We accept:
- Cash on Delivery
- UPI
- Debit/Credit Cards
⚠️ 10. What if I receive a damaged product?
Don’t worry 😊
Just contact us with a photo/video, and we’ll arrange a replacement or refund.