FAQ

❓ Frequently Asked Questions (Shanvio)

📦 1. How long does delivery take?

We process orders within 24–48 hours.
Delivery usually takes 3–7 business days across India.


💵 2. Do you offer Cash on Delivery (COD)?

Yes ✅
We offer Cash on Delivery on most products.


🔄 3. What is your return policy?

We offer easy returns within 5–7 days of delivery.
If you receive a damaged or wrong item, contact us and we’ll resolve it quickly.


📍 4. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email.


🛍️ 5. Are your products good quality?

Yes 👍
At Shanvio, we carefully select products that are:

  • Durable
  • Useful
  • Affordable

❌ 6. Can I cancel my order?

Yes, you can cancel your order before it is shipped.
Contact us as soon as possible for cancellation.


📞 7. How can I contact support?

You can reach us at:
📧 support@shanvio.com
We usually reply within 24 hours.


🚚 8. Do you deliver all over India?

Yes 🇮🇳
We deliver across India, including most cities and towns.


💳 9. What payment methods do you accept?

We accept:

  • Cash on Delivery
  • UPI
  • Debit/Credit Cards

⚠️ 10. What if I receive a damaged product?

Don’t worry 😊
Just contact us with a photo/video, and we’ll arrange a replacement or refund.