Privacy Policy

Last updated: May 25, 2026

At Shanvio ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from shanvio.com.

1. Information We Collect

When you visit our store or place an order, we may collect the following information:

Name, email address, phone number, and billing/shipping address
Payment information (processed securely — we do not store card details)
Order history and purchase details
Device information, IP address, and browsing behaviour on our site (via cookies)

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmations, shipping updates, and customer support responses
Send marketing communications (only if you have opted in)
Improve our website and product offerings
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:

Payment processors (e.g. Razorpay, Shopify Payments)
Shipping and logistics partners
Marketing platforms (e.g. Google, Meta) for advertising purposes
Shopify, our e-commerce platform provider

4. Cookies

We use cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser. Note that disabling cookies may affect some site functionality.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications at any time
Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at support@shanvio.com.

7. Security

We use industry-standard security measures, including SSL/TLS encryption, to protect your data during transmission. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our site after changes constitutes acceptance of the updated policy.