Refund & Return Policy

Last updated: May 25, 2026

At Shanvio, we want you to love what you ordered. If something isn't right, we're here to help.

1. Returns

We accept returns within 7 days of delivery, provided the item is:

Unworn, unwashed, and in its original condition
With all original tags attached
In its original packaging

Items that are damaged, used, or altered will not be accepted for return.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

Sale or discounted items
Innerwear, lingerie, or swimwear (for hygiene reasons)
Customised or personalised products
Gift cards

3. How to Initiate a Return

To start a return, please email us at support@shanvio.com within 7 days of receiving your order. Include:

Your order number
The item(s) you wish to return
Reason for return
Photos of the item (if damaged or defective)

Our team will respond within 1–2 business days with return instructions.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days to your original payment method.
Shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We offer exchanges for size or colour where stock is available. Please contact us at support@shanvio.com to request an exchange.

6. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost to you.

7. Cancellations

Orders can be cancelled within 12 hours of placement. After this window, the order may already be processed for fulfilment and cannot be cancelled.